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Having issues working remotely?
Having issues working remotely?

Resolve the most common issues when working in new environments, virtual machines, and remote desktops

Vincent Alfieri avatar
Written by Vincent Alfieri
Updated over a week ago

Unable to download documents or access ProDeal

Sometimes companies block traffic from websites and applications they are not familiar with. Contact your company's IT department and request that ProDeal is whitelisted.

Whitelist the following URLs:*/downloads*/downloads

Unable to upload to ProDeal from a shared drive

There are many different internal shared drive options out there. Depending on your company's configuration you may not be permitted to access your shared drive through your web browser. Try saving the documents to your desktop first and then uploading from there.

If the problem still persists, please contact us.

Unable to reset password/Not getting reset email

Clearing cache and cookies from your browser usually fixes this issue. Here are guides to clear cache and cookies for some popular browsers:

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