Unable to download, upload or access ProDeal
Sometimes companies block traffic from websites and applications they are not familiar with. Contact your company's IT department and request that ProDeal is whitelisted.
Whitelist the following URLs:
https://prodeal360.com
https://app.prodeal360.com
https://api.prodeal360.com
https://upload.prodeal360.com
https://s3.amazonaws.com/
Unable to upload to ProDeal from a shared drive
There are many different internal shared drive options out there. Depending on your company's configuration you may not be permitted to access your shared drive through your web browser. Try saving the documents to your desktop first and then uploading from there.
If the problem still persists, please contact us.
Unable to reset password/Not getting reset email
Try searching your inbox for emails from donotreply@prodeal360.com. If you do not see any, please make sure you are using the exact email address your ProDeal invitation was sent to.
You can also clear your cache and cookies from your browser. Here are guides to clear cache and cookies for some popular browsers:
If the problem still persists, please contact us.