Troubleshooting

Read about the most common issues the users are facing

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14 articles in this collection
Written by Ian Group, Mladen Pančevački, Hannah Cooper and 1 other

Getting Started: Frequently Asked Questions

A comprehensive FAQs for new users and org admins

Written by Ian Group
Updated over a week ago

ProDeal Terms Explained

A glossary for terms used on ProDeal

Written by Ian Group
Updated over a week ago

Troubleshooting MFA (Multi-Factor Authentication)

Resolving most common issues with MFA

Written by Aleksandar Lazarevic
Updated over a week ago

Having issues working remotely?

Resolve the most common issues when working in new environments, virtual machines, and remote desktops

Written by Mladen Pančevački
Updated over a week ago

Troubleshooting document opening / viewing

Which document / file types are supported inside ProDeal

Written by Aleksandar Lazarevic
Updated over a week ago

Troubleshooting Document Upload

Any issues with uploading files and documents? Check here!

Written by Ian Group
Updated over a week ago

Troubleshooting Document Download

Any issues with downloading files and documents? Check here!

Written by Hannah Cooper
Updated over a week ago

Troubleshooting Login Issues

Are you having trouble logging in?

Written by Ian Group
Updated over a week ago

Why can't I create a new Team?

Are you having trouble creating a Team in a room?`

Written by Hannah Cooper
Updated over a week ago

Our Preferred Browser

Use this browser for the best possible ProDeal experience

Written by Hannah Cooper
Updated over a week ago

Which Browsers Do We Support?

Use these browsers to get the most out of ProDeal

Written by Hannah Cooper
Updated over a week ago

I'm not getting emails from ProDeal

Are you not receiving email notifications from ProDeal? This may be why.

Written by Hannah Cooper
Updated over a week ago

Domain Whitelisting

What to do when ProDeal notifications are ending up in Spam folder or you cannot download the files from ProDeal?

Written by Hannah Cooper
Updated over a week ago

Still having issues?

Are you having problems that aren't addressed in our Troubleshooting Articles?

Written by Hannah Cooper
Updated over a week ago