ProDeal

A comprehensive FAQs for new users and org admins

Getting Started: Frequently Asked Questions

ProDeal Terms Explained

Troubleshooting MFA (Multi-Factor Authentication)

Resolve the most common issues when working in new environments, virtual machines, and remote desktops

Having issues working remotely?

Which document / file types are supported inside ProDeal

Troubleshooting document opening / viewing

Any issues with uploading files and documents? Check here!

Troubleshooting Document Upload

Any issues with downloading files and documents? Check here!

Troubleshooting Document Download

Are you having trouble creating a Team in a room?`

Why can't I create a new Team?

How to Contact Support Anytime

Troubleshooting Login Issues

Use this browser for the best possible ProDeal experience

Our Preferred Browser

Use these browsers to get the most out of ProDeal

Which Browsers Do We Support?

Are you not receiving email notifications from ProDeal? This may be why.

I'm not getting emails from ProDeal

What to do when ProDeal notifications are ending up in Spam folder or you cannot download the files from ProDeal?

Domain Whitelisting

Are you having problems that aren't addressed in our Troubleshooting Articles?

Still having issues?

Vincent Alfieri

Ian Group

Read about the most common issues the users are facing

Troubleshooting

ProDeal Login

Find answers and get help from Intercom Support and Community Experts

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